We’re launching a new feature on The Hub: Tickets.
Now you can effortlessly communicate with your clients entirely within The Hub, with an easy-to-use instant ticketing system. Plus, it’s entirely white label so it’ll appear to clients as part of your own site.
Why We Created Tickets
At the moment, you’re probably using email or other 3rd party software to communicate with your clients and manage client requests.
This makes keeping track of client communication scattered and time-consuming, and important client requests risk falling through the cracks.
We wanted to make it easier to keep track of all requests in one place, so you can better communicate when building and managing your client sites.
So, we created Tickets so clients can reach out to you (or your team) and you can respond to them from within The Hub – no more messy back and forth!
How Does Tickets Work?
Think of Tickets as a simplified, better version of a CRM, similar to Trello, Jira or HelpScout. You can communicate with your clients via Tickets in many ways.
For example, your clients can ask for support, request new products/features, get assistance with their billing or reach out about anything else they might need help with.
When a client needs something, they will put in a ticket for services and pay with a click. The service request will automatically go to the right person on your team, who will communicate with the client directly in the thread.
When the work is done the ticket will be completed and closed out, without anyone having to open another software.
You can also use Tickets to earn more from your clients. When you charge for ticket support, you’ll be able to easily send an invoice via Clients & Billing. Once the client pays, you can enable the ticket feature for that specific client.
Communicate With Clients Without Leaving The Hub
Whether you are an agency with many team members, or you’re serving your customers solo, Tickets will make responding to client requests simple and streamlined.
Here’s how:
You
- Receive and respond to client requests, without having to leave The Hub.
- Assign client work to different team members instantly.
- Track team member’s progress on each ticket in real time.
Your Team Members
- See all assigned tasks at a glance, making prioritizing simple.
- Message clients within the ticket. No more digging through long email threads!
Your Clients
- Easily report issues and request support with their sites, domains, emails and billing.
- Monitor progress on their requests.
How to Get Started
Ready to give it a try?
The Tickets feature is exclusive to our Agency members, so if you’re already a member you can head to the Tickets page in the HUB and click Get Started.
Yup, it’s that easy to unlock access to Tickets and start setting up your next-gen client support system.
If you’re not an Agency Member, you can upgrade to the Agency plan to unlock Tickets. Agency comes with a full risk-free money-back guarantee, so you can try it for 30 days to make sure it’s the right fit for you.
If you have any questions, our team is happy to help.
What’s Coming Next?
Don’t have your own in-house support team? No problem. We’ll handle the support for you. 😉
In the next phase of Tickets, we’ll be launching white-labeled support by the WPMU DEV team.
That means that our expert team of staff will take care of your client tickets, so you can offer full support to your clients without having to hire your own team. You’ll present all of this to your clients under your own brand, as your own system.
